Agenda item

Closing Remarks


With the agreement of the Leader, the Portfolio Holder for Environment and Transport provided a brief update to the Cabinet on the current performance of the waste collection contract.  Since April and May 2018, issues have been experienced with the waste collection service.  After a robust meeting, the Portfolio Holder reassured Members that the backlog of missed collections was decreasing and an action plan had been agreed with Amey to resolve the problems.  He reported that the Amey team believed a number of factors had contributed to the drop-in service level including issues with holiday planning, IT problems with the reporting of missed collections and roadworks around the Borough.  In addition, the unseasonably warm weather had resulted in a higher level of garden waste than was usual at this time of year.  Furthermore, the crews had been emptying garden waste bins where subscriptions for the service had not been paid.  The Portfolio Holder advised that to address these issues, Amey were introducing a number of IT improvements.  An extra garden waste vehicle had also been introduced and Amey would be reviewing the collection data so that they would only collect from those homes that had paid the subscription.  He advised that some improvement had been made since the meeting and confirmed that performance would continue to be monitored.  A further in-depth meeting had been planned and he was due to attend the Overview and Scrutiny Committee on 12 July 2018 to provide a further update in this regard.